SHIPPING POLICY
By placing an order on our website, you acknowledge that you have read, understood, and agreed to abide by our shipping policy.
1. General Information
1.1. This shipping policy applies to all purchases made on Carbonfacet website or stores . . By placing an order, you agree to comply with the terms outlined in this policy.
2. Order Processing Time
2.1. Once your order has been placed and payment has been successfully processed, we will begin processing your order. The processing time may vary depending on the specific product and its availability. We strive to process orders as quickly as possible, typically within 1 to 3 business days.
2.2. Please note that processing time does not include shipping transit time.
3. Shipping Methods and Fees
3.1. We offer various shipping methods for domestic and international delivery. The available options will be presented to you during the checkout process.
3.2. The shipping fees will be calculated based on the selected shipping method, the destination of the package, and the weight or value of the order. The applicable shipping fees will be displayed during checkout.
4. Shipping Transit Time
4.1. Shipping transit time refers to the time it takes for your order to be delivered after it has been shipped.
4.2. The transit time may vary depending on factors such as the shipping method chosen, the destination, and any customs clearance processes.
4.3. Estimated transit times will be provided during the checkout process based on the selected shipping method and destination. Please note that these are estimates and not guaranteed delivery dates.
5. Shipping Restrictions and Customs
5.1. We strive to comply with all applicable laws and regulations regarding the shipment of lab-grown diamonds.
5.2. It is your responsibility to ensure that the ordered products can be legally imported into the destination country and that you comply with any customs regulations, duties, or taxes imposed by the destination country. Any additional charges or fees related to customs clearance are the responsibility of the recipient.
5.3. We are not responsible for any delays, seizures, or issues related to customs clearance. If a shipment is refused or confiscated by customs, we may not be able to issue a refund.
6. Shipment Tracking
6.1. Once your order has been shipped, we will provide you with a tracking number, if available, which you can be used to track the status of your shipment.
6.2. Please allow some time for the tracking information to be updated by the shipping carrier after receiving the tracking number.
7. Address Accuracy
7.1. It is your responsibility to provide accurate and complete shipping address information. We are not liable for any delays, non deliveries, or additional charges resulting from incorrect or incomplete address information provided by you.
8. Lost or Damaged Shipments
8.1. While we take great care in packaging and shipping your order, we are not responsible for any lost or damaged shipments that occur during transit. However, we will work with you and the shipping carrier to resolve any issues to the best of our ability.
8.2. If your package arrives damaged, please document the damage with photographs and contact us immediately for further assistance.
9. Shipping to Multiple Addresses
9.1. If you wish to ship items from a single order to multiple addresses, you will need to place separate orders for each shipping address.
10. Contact Information
10.1. If you have any questions or need further assistance regarding our shipping policy, please contact us at carbonfacet1@gmail.com.
Carbonfacet reserves the right to modify this shipping policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
