1. INTRODUCTION

Welcome to CarbonFacet. By accessing, browsing, purchasing from, or using this website and its services, you agree to be bound by these Terms & Conditions. If you do not agree with these Terms, please discontinue use of the website.

2. COMPANY INFORMATION

CarbonFacet is a brand operated by:
Solitaire Lifestyle Pvt Ltd

Registered Office:
No. 50, Old No. 665, 2nd Floor,
11th Main, Jayanagar 4th Block,
Bengaluru – 560011, Karnataka, India.

All transactions on this website are conducted under Solitaire Lifestyle Pvt Ltd.

3. ELIGIBILITY & WEBSITE USE

• Users must be at least 18 years of age to make purchases through the website.
• Users agree to provide accurate and complete information while placing orders or creating accounts.
• Users are responsible for maintaining confidentiality of account credentials and activities conducted through their account.
• Users shall not misuse the website for unlawful, fraudulent, abusive, or unauthorized purposes.
• Users shall not attempt to interfere with, damage, disrupt, reverse-engineer, scrape, or compromise the website, systems, or services.

4. PRODUCTS & PRODUCT INFORMATION

CarbonFacet offers jewellery products including:

• Lab-grown diamond jewellery
• Fine lightweight gold jewellery
• Contemporary jewellery
• Custom-designed jewellery

• All products are subject to availability.
• CarbonFacet reserves the right to modify, discontinue, update, or revise products, collections, pricing, specifications, or designs without prior notice.
• While every effort is made to accurately display products, slight variations in colour, finish, size, weight, or appearance may occur due to lighting, photography, screen settings, craftsmanship, or manufacturing processes.
• Product images are for representation purposes only.

5. PRICING & PAYMENTS

• All prices displayed on the website are in Indian Rupees (INR) unless specified otherwise.
• Applicable taxes including GST shall be charged wherever applicable.
• Precious metal and diamond prices are subject to market fluctuations.
• Pricing applicable at the time of purchase or advance payment shall be considered for billing purposes.
• CarbonFacet reserves the right to revise pricing without prior notice.
• Payments may be made through approved payment methods displayed on the website.
• Online transactions are processed through secure third-party payment gateways.
• CarbonFacet shall not be liable for failures, delays, frauds, or technical issues arising from third-party payment gateway services.

6. ORDERS & CANCELLATIONS

• Placing an order does not guarantee acceptance.
• CarbonFacet reserves the right to cancel or refuse orders due to stock unavailability, pricing discrepancies, payment issues, suspected fraud, or unforeseen circumstances.
• Customized, engraved, personalized, or made-to-order products may require advance or full payment.
• Customized or made-to-order products may not be eligible for cancellation once production has commenced.
• Order cancellation requests shall be subject to prevailing cancellation policies of CarbonFacet.

7. LAB-GROWN DIAMOND DISCLOSURE

• CarbonFacet specializes in lab-grown diamond jewellery.
• Lab-grown diamonds are man-made diamonds created using advanced technological processes.
• Lab-grown diamonds possess the same physical, chemical, and optical properties as mined diamonds.
• Unless specifically mentioned otherwise, all diamonds sold under CarbonFacet are lab-grown diamonds.
• Customers are advised to review product specifications and certifications carefully before purchase.

8. CUSTOMIZATION & ENGRAVING

• Customized, engraved, or personalized jewellery may require customer approval before production begins.
• Customized products are generally non-refundable and non-returnable unless otherwise specified.
• Production timelines for customized jewellery may vary depending on design complexity and manufacturing requirements.

9. CERTIFICATION & HALLMARKING

• Gold jewellery shall be BIS hallmarked wherever applicable.
• Diamonds and gemstones may be accompanied by certifications from recognized gemological laboratories such as SDI, IGI, or GIA, wherever applicable.
• Authenticity certificates shall be provided where applicable.

10. INTELLECTUAL PROPERTY RIGHTS

All content available on this website including logos, designs, product images, graphics, videos, text, branding elements, and proprietary materials are the intellectual property of Solitaire Lifestyle Pvt Ltd. Unauthorized copying, reproduction, distribution, resale, or commercial use of any content is prohibited without prior written consent.

11. USER CONDUCT RESTRICTIONS

Users agree not to:

• Engage in fraudulent activities
• Post misleading, offensive, defamatory, or unlawful content
• Misuse promotional offers, pricing systems, referral programs, or website services
• Use automated bots, scraping tools, or unauthorized data extraction methods
• Attempt unauthorized access to systems, servers, or customer data

CarbonFacet reserves the right to suspend or terminate access for violations of these Terms.

12. THIRD-PARTY LINKS & SERVICES

The website may contain links to third-party websites, payment gateways, logistics providers, or external services. CarbonFacet does not control and shall not be responsible for the content, privacy practices, transactions, or services of such third-party platforms.

13. LIMITATION OF LIABILITY

• CarbonFacet shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from use of the website, products, or services.
• CarbonFacet does not guarantee uninterrupted, error-free, or completely secure operation of the website.
• CarbonFacet shall not be responsible for delays, losses, or failures arising due to circumstances beyond reasonable control.

14. FORCE MAJEURE

CarbonFacet shall not be held liable for delays, interruptions, or failure in performance arising due to events beyond reasonable control including natural disasters, strikes, governmental restrictions, pandemics, technical failures, courier disruptions, or unforeseen circumstances.

15. GOVERNING LAW & JURISDICTION

• These Terms & Conditions shall be governed by the laws of India.
• Any disputes arising shall be subject to the jurisdiction of courts in Bengaluru, Karnataka.

16. POLICY REFERENCES

Shipping, exchange, upgrade, buyback, return, repair, privacy, and related policies shall be governed by separate dedicated policy pages available on the website.

17. AMENDMENTS

CarbonFacet reserves the right to revise, modify, or update these Terms & Conditions at any time without prior notice. Users are encouraged to review the Terms periodically.

18. CONTACT INFORMATION

For queries or customer support:
Email: carbonfacet01@gmail.com
Phone: +91-9008476617