1. INTRODUCTION

CarbonFacet respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how CarbonFacet collects, uses, stores, protects, and processes information obtained through www.carbonfacet.com and related services. By accessing or using the website, you consent to the practices described in this Privacy Policy.

2. COMPANY INFORMATION

CarbonFacet is a brand operated by:
Solitaire Lifestyle Pvt Ltd

Registered Office:
No. 50, Old No. 665, 2nd Floor,
11th Main, Jayanagar 4th Block,
Bengaluru – 560011, Karnataka, India.

Website: www.carbonfacet.com

3. INFORMATION WE COLLECT

CarbonFacet may collect the following information from users and customers:

Personal Information

• Name
• Mobile number
• Email address
• Shipping and billing address
• Date of birth/anniversary (if voluntarily shared)
• Payment-related details required for transactions

Transaction Information

• Purchase history
• Order details
• Exchange/upgrade information
• Customer service interactions

Technical Information

• IP address
• Browser type
• Device information
• Website usage behaviour
• Cookies and analytics data

4. HOW WE USE YOUR INFORMATION

The information collected may be used for:

• Processing and fulfilling orders
• Customer support and communication
• Delivery and logistics coordination
• Order updates and service notifications
• Exchange, upgrade, repair, or warranty support
• Improving website functionality and customer experience
• Marketing, promotional campaigns, and new collection updates
• Internal analytics and business operations
• Fraud prevention and security purposes

5. MARKETING COMMUNICATIONS

CarbonFacet may send promotional messages, WhatsApp updates, emails, SMS communications, or marketing campaigns regarding:

• New launches
• Exclusive collections
• Events
• Offers and promotions
• Jewellery care and styling content

By sharing contact details with CarbonFacet, customers consent to receive communication through calls, SMS, email, and WhatsApp regarding orders, services, promotions, launches, and updates.

Customers may opt out of promotional communications at any time.

6. PAYMENT SECURITY

• Online payments are processed through secure third-party payment gateways.
• CarbonFacet does not store sensitive payment information such as complete credit/debit card details, CVV numbers, or banking passwords.
• Payment transactions are secured using industry-standard encryption technologies wherever applicable.

7. COOKIES & WEBSITE ANALYTICS

• The website may use cookies and similar technologies to improve browsing experience and website functionality.
• Cookies help analyze user behaviour, preferences, website traffic, and performance.
• The website may also use third-party analytics tools to understand website traffic, browsing behaviour, and customer engagement for improving user experience.
• Users may disable cookies through browser settings, although certain website features may not function properly thereafter.

8. INFORMATION SHARING

CarbonFacet does not sell or rent customer personal information to third parties.

Information may be shared only with:

• Payment gateway providers
• Logistics and courier partners
• Technology service providers
• Marketing/communication service providers
• Government or legal authorities where required by law

All such sharing shall be limited to operational or legal requirements.

9. DATA SECURITY

CarbonFacet takes reasonable security measures to protect customer information against unauthorized access, misuse, loss, disclosure, or alteration. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. DATA RETENTION

Customer information may be retained for operational, legal, accounting, taxation, warranty, customer service, or compliance purposes for such duration as deemed necessary by CarbonFacet.

11. CUSTOMER RIGHTS

Customers may request:

• Access to their personal information
• Correction of inaccurate information
• Removal from marketing communications
• Update of contact details

Certain information may continue to be retained where legally or operationally required.

12. THIRD-PARTY LINKS

The website may contain links to third-party websites or external platforms. CarbonFacet is not responsible for the privacy practices, content, or security of such third-party platforms. Users are advised to review the privacy policies of such websites independently.

13. CHILDREN'S PRIVACY

CarbonFacet does not knowingly collect personal information from individuals below 18 years of age without appropriate consent.

14. POLICY CHANGES

CarbonFacet reserves the right to revise, modify, or update this Privacy Policy at any time without prior notice. Users are encouraged to review this Privacy Policy periodically.

15. GOVERNING LAW

• This Privacy Policy shall be governed by the laws of India.
• Any disputes arising shall be subject to the jurisdiction of courts in Bengaluru, Karnataka.

16. CONTACT INFORMATION

For queries regarding this Privacy Policy or customer data:
Website: www.carbonfacet.com
Email: carbonfacet01@gmail.com
Phone: +91-9008476617