1. INTRODUCTION

At CarbonFacet, we strive to ensure safe, secure, and timely delivery of all orders placed through www.carbonfacet.com. This Shipping Policy outlines the terms and conditions related to shipping, delivery, and order dispatch.

2. SHIPPING COVERAGE

• CarbonFacet currently delivers across India through trusted logistics and courier partners.
• International shipping may be available for select locations and products, subject to applicable regulations and approvals.
• Certain locations may not be serviceable depending on logistics availability or security considerations.

3. ORDER PROCESSING

• Orders are processed after successful payment confirmation and verification.
• Customized, personalized, engraved, or made-to-order jewellery may require additional processing and manufacturing time.
• Estimated dispatch or delivery timelines displayed on the website are approximate and may vary depending on product availability, customization requirements, or operational factors.
• Delivery timelines are estimates only and shall not be considered guaranteed delivery commitments.
• Orders may be delayed during festive seasons, public holidays, promotional periods, or unforeseen circumstances.
• CarbonFacet may contact customers for additional verification before dispatching high-value orders for security purposes.

4. SHIPPING CHARGES

• Shipping charges, if applicable, shall be displayed during checkout before payment confirmation.
• CarbonFacet may offer complimentary shipping on selected products, order values, or promotional campaigns at its discretion.

5. DELIVERY & RECEIPT

• Customers are responsible for providing accurate billing and shipping information while placing orders.
• CarbonFacet shall not be responsible for delays, failed deliveries, or losses arising due to incorrect or incomplete address/contact details provided by customers.
• Customers or authorized recipients may be required to provide identity verification, OTP confirmation, or signature acknowledgment at the time of delivery for security purposes.
• Ownership and risk of products shall pass to the customer upon successful delivery.

6. SHIPPING SECURITY

• All jewellery shipments are packed using secure packaging methods to ensure safe transit.
• Orders may be shipped in secure and discreet packaging for safety and security purposes.
• CarbonFacet may use insured shipping services for eligible orders at its discretion.
• Customers are advised to inspect packages at the time of delivery.
• Any tampering, damage, missing items, or discrepancies must be reported to CarbonFacet within 24 hours of delivery along with supporting photographs/videos wherever applicable.

7. DELIVERY DELAYS

CarbonFacet shall not be held liable for delays arising due to:

• Courier or logistics disruptions
• Weather conditions
• Natural disasters
• Government restrictions
• Strikes or labour disruptions
• Technical failures
• Security concerns
• Pandemics or unforeseen circumstances beyond reasonable control

8. INTERNATIONAL SHIPPING

• International customers shall be responsible for customs duties, import taxes, local levies, regulatory approvals, or related charges applicable in their respective countries.
• CarbonFacet shall not be liable for delays, confiscations, restrictions, or non-delivery arising due to customs regulations or international shipping restrictions.

9. FAILED DELIVERY ATTEMPTS

In case of failed delivery attempts due to customer unavailability, incorrect details, refusal to accept delivery, or non-responsiveness, CarbonFacet reserves the right to reattempt delivery, hold the shipment, or cancel the order subject to applicable deductions or charges.

10. POLICY MODIFICATIONS

CarbonFacet reserves the right to revise, modify, or update this Shipping Policy at any time without prior notice. Users are encouraged to review this policy periodically.

11. CONTACT INFORMATION

For shipping and delivery-related support:
Website: www.carbonfacet.com
Email: carbonfacet01@gmail.com
Phone: +91-9008476617